Refund policy
at era aura, we take great care in ensuring the quality of every product we deliver. however, if you receive a product that is physically damaged during transit, we’re here to help.
eligible cases for return or refund:
we offer returns or refunds only in case of damaged products that meet the following conditions:
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the item was purchased through our official website (www.eraaura.com)
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the product was received in a physically damaged or unusable condition
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you report the issue within 48 hours of delivery
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unboxing video or clear photos are provided as proof of damage
how to request a return or refund:
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email us at contact@eraaura.com or call +91 8299329617 within 48 hours of receiving the product
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include your order ID, photos or video of the damaged item, and a brief description
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our team will verify the claim and get back to you within 2–3 working days
important notes:
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we do not accept returns or issue refunds for reasons such as personal taste preferences, change of mind, or incorrect usage
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products purchased via third-party platforms are not eligible for return or refund through our website
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refunds will be processed to the original payment method, if approved
we appreciate your understanding and are committed to ensuring your experience with era aura is a positive one.